Urgent Access Triage

At the surgery we offer a triage service for things that are considered urgent for the same day. Your call will be taken by a member of our switchboard/reception staff who will need to ask for an up-to-date contact telephone number so that a member of the medical team can contact you.

When a nurse/GP contacts you, they will assess with you the problem and can offer you a number of services: telephone advice, an appointment with one of the Nurses or GPs for that day or a booked appointment for a later date.

This service is available all day and the Access team will be run by a different Doctor every day.

Routine GP Appointments

We offer an appointment with a doctor within 48 hours and can also be made pre-bookable for up to 3 weeks in advance. If you have a specific doctor in mind that you would like to see, an appointment with them may result in a longer waiting time. There are also a number of emergency appointments with a doctor on the same day but will be triaged by the Access GP first via a telephone consultation.

Home Visits

Requests for home visits may be made by calling the surgery reception on 0191 286 9240; preferably before 11 a.m. In general, we ask that patients only request a home visit if they are genuinely housebound and too unwell to come to the surgery. If so, you will usually be visited by your doctor after morning surgery.

Online Appointments

If you are registered with the practice, you can now book your appointments online. By doing this, you will need to come into the surgery and ask to fill in an application form to register for the online service; a form of I.D will need to be provided at this point.

Go here to access the online appointments system >>

When booking appointments online, please make sure you select the correct location: Saville Place (City Centre) or Newbiggin Hall (Branch Surgery)

Nurse Practitioners

Our Nurse Practitioners offer a wide variety of skills that can be beneficial to your needs. These are book on the day or also pre-bookable for up to 3 weeks in advance.

Nurse Practitioners can deal with the following ailments:
  • Coughs, Sore Throat, Cold & Flu
  • Minor Infections i.e. eyes, ears, skin and urine infections
  • Contraception - including coils and implants
  • Emergency Contraception
  • Sexual Health
  • Vaginal Discharge/Irritation, Period Problems
  • Rash, Head Lice and Threadworms
  • Minor Aches, Sprains, Cuts, Bites & Stings
  • Indigestion, Vomiting & Diarrhoea
  • Acne
  • Eczema

Practice Nurse

Practice Nurses are available for the following services:
  • Cervical Smear
  • Repeat Contraception
  • Vaginal Swabs
  • Ear Syringing
  • Injections & Children Immunisations
  • Asthma/COPD/Spirometry Checks
  • Chronic Disease Management Checks
  • Wound Care/Dressings/Suture Removal

Treatment Room Nurse

Treatment Room Nurses are available for the following services:
  • Bloods
  • Blood Pressure
  • Ear Syringing
  • Dressing Changes
  • Suture Removal

Our Treatment Room Nurses are also available if you have received a letter from the Practice regarding booking an appointment for an initial check prior to seeing the GP. Please state this when booking an appointment.

City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday