Chaperone Policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.

Zero Tolerance

The Practice has a policy of “zero tolerance” of verbal and physical violence towards GPs, staff or other patients.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Examples of Unacceptable Behaviour

  • Violence
  • Threatening or abusive language involving swearing or offence remarks
  • Derogatory racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Offensive sexual gestures or behaviours
  • Abusing alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Wilful damage to practice property
  • Threats or threatening behaviour

Mission Statement

What we will do for you
  • Treat you with courtesy and respect at all times
  • Treat you as a partner and discuss with you the care and treatment we can provide
  • Give you full information on the services we offer
  • Provide you with emergency care when you need it
  • Refer you for a further opinion when you and your doctor agree it is necessary
  • Give you access to your health records subject to any limitations in the law
  • Keep your records confidential
  • Give you a full and prompt reply to any complaints you make about the service
What you can do for us
  • Tell us if you are uncertain about the treatment we are offering you
  • Use emergency services only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the Health Centre through illness
  • Keep your appointments
  • Keep us informed of your latest address and telephone number
  • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we do well
Aims and objectives of our website
  • To enhance communication between staff and patients
  • To be innovative, attractive, interactive, intelligent and informative
  • To encourage communication between the Practice and patients and to keep you informed about developments at the practice
  • Entry point for patients/health professionals to link to other sites of health interest
  • We welcome suggestions and comments about our service and this website

City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday