How we use your data

Go here for a full explanation of our policy.

DID NOT ATTEND policy

If a patient does not turn up for an appointment and did not contact the surgery in advance to cancel/change appointment, this is classed as a DNA'd appointment.

Please click here to view the Practice Policy regarding DNAs.

Chaperone Policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. We only use clinical staff as chaperones. Family and friends are not permitted to act as chaperones.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.

Named GP for all patients

As from April 2015, practices are required under their contract with NHS England to allocate a named GP to all patients, who will have overall responsibility for the care and support that our surgery provides for them.

HOWEVER, you can still see the GP of your choice, whenever you need to see a doctor - you don't have to see your named accountable GP if you prefer not to.

New patients will be informed of their accountable GP on registration

Training

Our practice is involved in the training of medical students and junior doctors. It is very helpful to us if you consent to seeing students but it will not affect your care in any way if you prefer not to. Our trainees may also ask if you would mind being videoed for teaching purposes. The video is seen only by the trainer and then destroyed. Similarly you are under no obligation to consent to being videoed. GP trainees are supervised and supported by Dr Hannah McQuillen & Dr Sam Graham while working with us.

We also participate in the training of physician associates. paramedic student placements and nursing student placements

Zero Tolerance & Unacceptable Behaviour

The Practice takes it very seriously if a member of staff is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

Our Practice staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

Download our full Zero Tolerance Policy document here >>

Mission Statement

What we will do for you
  • Treat you with courtesy and respect at all times
  • Treat you as a partner and discuss with you the care and treatment we can provide
  • Give you full information on the services we offer
  • Provide you with emergency care when you need it
  • Refer you for a further opinion when you and your doctor agree it is necessary
  • Give you access to your health records subject to any limitations in the law
  • Keep your records confidential
  • Give you a full and prompt reply to any complaints you make about the service
What you can do for us
  • Tell us if you are uncertain about the treatment we are offering you
  • Use emergency services only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the Health Centre through illness
  • Keep your appointments
  • Keep us informed of your latest address and telephone number
  • Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we do well
Aims and objectives of our website
  • To enhance communication between staff and patients
  • To be innovative, attractive, interactive, intelligent and informative
  • To encourage communication between the Practice and patients and to keep you informed about developments at the practice
  • Entry point for patients/health professionals to link to other sites of health interest
  • We welcome suggestions and comments about our service and this website

City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Phone lines open

8:00am - 6:00pm Mon, Tue, Wed and Fri
8:00 am -1:00pm Thu

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday

Phone lines open

8:00am - 12:00pm & 1:00pm - 6:00pm Mon, Tue, Wed and Fri
8:00 am -1:00pm Thu