Out of hours

111 is the NHS non-emergency number available 24/7 - 365 days a year.

Call 111 and speak to a highly trained advisor, supported by healthcare professionals, they will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. It’s fast, easy and calls are free from landlines and mobile phones.

The introduction of the NHS 111 service will make it easier for you to access local urgent healthcare while taking pressure off the 999 service and local A&E departments.

Your local pharmacy can help with common problems such as coughs, colds, aches and pains, as well as treating minor injuries and infections.

When to call 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if you:
  • Need medical help fast but it's not a 999 emergency
  • Think you need to go to A&E or need another NHS urgent care service/li>
  • Don't know who to call or you don't have a GP to call
  • Need health information or reassurance about what to do next

When to call 999

Call 999 for life threatening emergencies such as:
  • major accident or trauma
  • severe bleeding
  • severe breathlessness
  • loss of consciousness
  • severe chest pain

City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday