How does Patient Access work?

Your practice uses a clinical information system to manage patient records. Each time you have a consultation with a clinician or test results are sent back from the lab, the details are recorded to build up your medical history and help with your future care. The practice also uses the system to book appointments, send letters and update your contact details. Patient Access is a website that displays information from the practice's system and allows you to:

  • View and book available appointments.
  • View your medication and request further prescriptions.
  • Send messages to your practice.
  • View your medical record.

Each practice decides how much information is allowed to be seen through Patient Access and how many appointments can be booked online, rather than over the telephone. If you'd like to see more of your information on Patient Access, speak to your practice and see if they have plans for this. The practice are also responsible for allowing you access to Patient Access and only they can create and reset accounts if you're struggling to sign in.

Patient Access is maintained by EMIS Health. We provide clinical information systems to practices, hospitals and pharmacies in England, Scotland, Wales and Northern Ireland. On this website you'll be able to get in touch with us if you're having problems with using Patient Access. We'll certainly help you where we can, though sometimes you'll need to contact your practice with the query as they control your account and what you can do with it. If you do contact us, don't include any medical information, just the problem you're having with the website - we'll reply to your query quickly.

View your Summary Care Record

You can view your Summary Care Record from this website provided that you have a password to log into The Patient Access System. To obtain your password, please bring some photo id (driving licence / passport etc) to reception.

Make and Cancel Appointments

You can make and cancel appointments online from this website provided that you have a password to log into The Patient Access System. To obtain your password, please bring some photo id (driving licence / passport etc) to reception.

Order Repeat Prescriptions

You can order repeat prescriptions online from this website provided that you have a password to log into The Patient Access System. To obtain your password, please bring some photo id (driving licence / passport etc) to reception.

Video Tutorials

Go here to watch s set of short videos to help you use Patient Access.

City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Phone lines open

8:00am - 6:00pm Mon, Tue, Wed and Fri
8:00 am -1:00pm Thu

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday

Phone lines open

8:00am - 12:00pm & 1:00pm - 6:00pm Mon, Tue, Wed and Fri
8:00 am -1:00pm Thu