At the surgery we offer a triage service for things that are considered urgent for the same day. Your call will be taken by a member of our switchboard/reception staff who will need to ask for an up-to-date contact telephone number so that a member of the medical team can contact you.
When a nurse/GP contacts you, they will assess with you the problem and can offer you a number of services: telephone advice, an appointment with one of the Nurses or GPs for that day or a booked appointment for a later date.
This service is available all day and the Access team will be run by a different Doctor every day.
We offer an appointment with a doctor within 48 hours and can also be made pre-bookable for up to 3 weeks in advance. If you have a specific doctor in mind that you would like to see, an appointment with them may result in a longer waiting time. There are also a number of emergency appointments with a doctor on the same day but will be triaged by the Access GP first via a telephone consultation.
If you are registered with the practice, you can now book your appointments online. By doing this, you will need to come into the surgery and ask to fill in an application form to register for the online service; a form of I.D will need to be provided at this point.
Go here to access the online appointments system >>
When booking appointments online, please make sure you select the correct location: Saville Place (City Centre) or Newbiggin Hall (Branch Surgery)
Our Nurse Practitioners offer a wide variety of skills that can be beneficial to your needs. These are book on the day or also pre-bookable for up to 3 weeks in advance.
Nurse Practitioners can deal with the following ailments:Our Treatment Room Nurses are also available if you have received a letter from the Practice regarding booking an appointment for an initial check prior to seeing the GP. Please state this when booking an appointment.
When you arrive for your appointment, please go to the entrance at the side of the building which is clearly marked with the letter 'B', and press the buzzer next to the door. The clinical staff will then be advised that you have arrived and you will need to wait outside until the clinical staff member checks your temperature and then escorts you into the building.
Upon entering the surgery, you will be provided with a face mask to wear throughout the duration of your appointment.
We remind you that you must adhere to the 2 metre social distancing guidelines as indicated by the floor markings inside the surgery.
Please do not arrive too early for your appointment as we cannot grant you access to the surgery until the clinical staff member is ready. If you arrive late, we cannot guarantee that you will be seen.
Please ensure that you use the toilet at home before attending for your appointment as we cannot provide safe access to our toilet facilities, although emergencies will be catered for.
Finally, please attend your appointment alone, unless assistance is essential for you.
When attending the surgery we ask you to please wear a mask or face covering and DO NOT attend if you or any of your household or contacts have COVID type symptoms.
When you arrive for your appointment, please go to the entrance at the back of the building which is clearly marked with the letter 'C', and telephone 07546 305 030. You will need to wait outside until the clinical staff member checks your temperature and then escorts you into the building.
Upon entering the surgery, you will be provided with a face mask to wear throughout the duration of your appointment.
We remind you that you must adhere to the 2 metre social distancing guidelines as indicated by the floor markings inside the surgery.
Please do not arrive too early for your appointment as we cannot grant you access to the surgery until the clinical staff member is ready. If you arrive late, we cannot guarantee that you will be seen.
Please ensure that you use the toilet at home before attending for your appointment as we cannot provide safe access to our toilet facilities, although emergencies will be catered for.
Finally, please attend your appointment alone, unless assistance is essential for you.
When attending the surgery we ask you to please wear a mask or face covering and DO NOT attend if you or any of your household or contacts have COVID type symptoms.
