We constantly strive to give patients the best possible care and attention. Your comments whether complimentary or critical are always welcome. We regularly review our service and have case discussions.
Complaints can be made verbally to any staff. Alternatively, you may obtain a complaints form from reception. Please fill in the details, and either hand it in at reception ,send it for the attention of Mrs Caroline Morris or email it to saville.med@nhs.net. In all cases we would acknowledge your complaint in 3 working days of receipt and offer you an opportunity to discuss the complaint with one of the Partners.
Click here to download a leaflet about our complaints procedure >>
We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.
Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. HELP US TO HELP YOU!
If you use this procedure it will not affect your right to complain to the Integrated Care Board (ICB) if you so wish.
Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person.