PLEASE NOTE: Private/Non-NHS work requests should be emailed to nenicbng.savillesecretaryteam@nhs.net or directed to our Saville Medical Group main site. The address is Saville Medical Group, 7 Saville Place, Newcastle upon Tyne, NE1 8DQ.
If you request work that is not provided for under the terms of the NHS Primary Care Service contract, your GP may be happy to undertake such work for you, but, as this is a private service, you will incur a charge for completion of your request and on some occasions, they may decline to action the request. In this case, we will try and signpost you to an alternative service. Our priority is NHS work. Non-NHS work is charged in line with the British Medical Association (BMA) Guidelines. We review our fees annually in line with recommendations with the BMA.
Please e-mail us with your request or send a letter detailing your requirement, including the form(s) into the Saville Place surgery. Our staff will contact you before the work is done to confirm that your GP is able to complete the work and inform you of the charge payable.
If you wish to proceed, we will usually commit to complete the work that you request 30 days from date of payment. However, due to the high workload received by the Practice, this timescale will not always be possible. The team will inform you if this is the case when they contact you to confirm work and fee.
As soon as your GP has completed your request, you will be contacted, and we will arrange for it to be available for collection.
Please note we are unable to complete the following:
Letters are also non-NHS work and will be processed through the system outlined here, prices for these are given in our price list. Please note you can request a free print out of your problem list and medication. For instance, if you are travelling. You can also access this information through the NHS App.
We require requests in writing from the individual or organisation requiring the information so that we can ensure we give you the right information. Your data is confidential, and we may inadvertently give out details not needed by third parties if we do not know exactly what is required. For example, any requests to provide anything to a school will require a letter from the school confirming what evidence they need. Letters are non-NHS work and will incur a fee which needs to be paid before any work is required.
We can accept payment by bank transfer. We do not accept cheques. Please note payments will be taken in advance before any work is undertaken.
Please note if the report requested is larger than estimate in the costs below, this will result in a higher fee for completion. If this is the case, this will be explained when our team call to advise you of the fee. If you request an expedited report or letter, we can try an accommodate this, but this will incur an additional charge up to double standard costs (see table below for costs).