Go here for a full explanation of our policy.
If a patient does not turn up for an appointment and did not contact the surgery in advance to cancel/change appointment, this is classed as a DNA'd appointment.
Please click here to view the Practice Policy regarding DNAs.
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. We only use clinical staff as chaperones. Family and friends are not permitted to act as chaperones.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.
As from April 2015, practices are required under their contract with NHS England to allocate a named GP to all patients, who will have overall responsibility for the care and support that our surgery provides for them.
HOWEVER, you can still see the GP of your choice, whenever you need to see a doctor - you don't have to see your named accountable GP if you prefer not to.
New patients will be informed of their accountable GP on registration
Our practice is involved in the training of medical students and junior doctors. It is very helpful to us if you consent to seeing students but it will not affect your care in any way if you prefer not to. Our trainees may also ask if you would mind being videoed for teaching purposes. The video is seen only by the trainer and then destroyed. Similarly you are under no obligation to consent to being videoed. GP trainees are supervised and supported by Dr Hannah McQuillen, Dr Sam Graham, Dr Jonathan Booth and Dr Prashant Saieshwar while working with us.
We also participate in the training of physician associates. paramedic student placements and nursing student placements
The Practice takes it very seriously if a member of staff is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.
Our Practice staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
Saville Medical Group does not prescribe benzodiazepines for fear of flying.
We are often asked to prescribe benzodiazepines (e.g. diazepam, temazepam, lorazepam) for fear of flying. We have agreed a practice policy that we will no longer prescribe these drugs for fear of flying.
GPs are often asked to prescribe medication that is not straightforward for a variety of reasons. Download a guideline to cover some of these issues.